You have the right to return the products you bought and request their replacement
a) in all cases in which, through proven fault of petridis, the wrong products or products of poor and defective quality were sold (error in receiving the order, in the pricing, in the shipment, damaged during transport (burdens the buyer), with poor packaging etc.) and
b) in all cases in which there was a problem / actual defect in the product (operation or quality) which is covered by the product warranty and if the warranty has been given by petridis. This provision does not cover products covered by third party warranties, such as the product manufacturer or his representative.
In all these cases, the customer has the choice either from the beginning not to accept the receipt of the product or, after receiving it, to return the product, within 20 days from the day of delivery. In any case, the products must be returned in excellent condition, in the condition received by the customer, complete and without damage and the packaging of the product must be the one that normally accompanies the product and be in excellent condition.
If they are not returned within 20 days then petridis may not accept any return and replacement. In any case and for all the above cases, the maximum return period for replacement may not be extended beyond twenty (20) calendar days from the date of receipt.
In addition, in all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.).
Prior to any return, it is recommended to consult with the Petridis Online Store. In any case, return and replacement is possible under the following conditions:
- you contacted the Online Store the same day or the next working day
- the product has not been used
- the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. etc.).
In case the reason for returning the product is that you changed your mind or you were not satisfied with the product, as long as it meets the return conditions, you can request a refund without including the shipping and return costs.